Complaints Handling Procedure

At Applique, we are committed to providing high-quality services and maintaining strong relationships with our customers and partners.

If you are dissatisfied with any aspect of our website, services, client portal, communications, or customer support, we encourage you to contact us so that we can investigate and address your concerns.

You may submit a complaint by contacting us through the contact details available on applique.se.

To help us investigate and resolve your complaint efficiently, please provide:

• Your name and contact information
• The nature of your complaint
• A description of the issue and when it occurred
• Any relevant account, project, or client portal information
• Any supporting documentation or screenshots, where applicable

Once we receive your complaint, we will:

• Acknowledge receipt of your complaint as soon as reasonably possible
• Review the information provided
• Investigate the matter fairly and objectively
• Contact you if additional information is required
• Provide a response within a reasonable timeframe

Some matters may require additional investigation and therefore take longer to resolve. If this is the case, we will keep you informed of the progress of your complaint.

We will make reasonable efforts to resolve complaints promptly, fairly, and transparently.

Where appropriate, we may take corrective actions, provide explanations, improve processes, or implement other measures to address the issue raised.

If you believe that your complaint has not been resolved satisfactorily, you may request that the matter be reviewed further by Applique management.

Nothing in this procedure limits any rights you may have under applicable consumer protection, contract, or data protection laws.

If you wish to submit a complaint or have questions regarding this procedure, please contact us using the contact information provided on applique.se.